You can tell us what's wrong by emailing us at complaints@x15.com.au or though this online form

We'll be in touch to confirm receipt of your complaint and to let you know the outcome of the investigation. You can find more about how we handle complaints in our Complaints Policy

If it is a complex situation, we'll keep you informed of the progress of the matter, all the way to resolution. If you're unhappy with the resolution, You can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Find their details below.

• Website: 
www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Postal Address:
  Australian Financial Complaints Authority
  GPO Box 3
  Melbourne VIC 3001

You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy.

• Website: www.oaic.gov.au
• Email: enquiries@oaic.gov.au
• Phone: 
1300 363 992
• Postal Address:
  Office of the Australian Information Commissioner
  GPO Box 5218
  Sydney NSW 2001