Complaints

Submit your complaint

Complaint Types

You can tell us what's wrong by emailing us at info@x15.com.au.


We'll be in touch to confirm receipt of your compliant and to let you know the outcome of the investigation.


If it is a complex situation, we'll keep you informed of the progress of the matter, all the way to resolution. If you're unhappy with the resolution, You can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.


Find their details below.


Australian Financial Complaints Authority (AFCA)

  • Website: 
www.afca.org.au
  • Email: info@afca.org.au
  • Phone: 1800 931 678 (free call)
  • Postal Address:
    Australian Financial Complaints Authority
    GPO Box 3
    Melbourne VIC 3001

Office of the Australian Information Commissioner

You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy.

  • Website: www.oaic.gov.au
  • Email: info@afca.org.au
  • Phone: 
1300 363 992
  • Postal Address:

    Office of the Australian Information Commissioner
    GPO Box 5218
    Sydney NSW 2001