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customer operations coordinator
Customer Operations Coordinator
Home-in
Customer Success and Operations
Sydney
The Oppurtunity
Who are we?
We’re Home-in and we are on a mission to simplify the experience of buying property.
While buying property is exciting, it can also be time-consuming, complex and stressful. There’s conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent…. and that’s just the beginning! What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?
Enter Home-in. We provide you with a central hub featuring everything you need to buy a property so that you can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.
Where you fit in?
We’re looking for a highly organised and process-oriented Operations Coordinator to join our team. This role is ideal for someone who thrives in complex fast paced environments, enjoys managing workflows, and is passionate about operational excellence. You’ll play a key role in ensuring our operation runs smoothly and efficiently, supporting the end-to-end property purchase process.
Key Responsibilities
Coordinate and execute operational workflows across the property purchase lifecycle, from contract review until settlement.
Liaise with legal and financial partners to maintain seamless experience across our platform.
Monitor and action task queues and Inboxes, ensuring accurate resolution and adherence to SLAs.
Adhere to documentation of business rules, operating procedures, while maintaining quality and compliance standards.
Identify opportunities for process improvement and contribute to operational excellence and quality.
Skills and Experience
Proven experience in operations, administration, or process management—ideally in a regulated or high-volume environment.
Strong organisational and prioritisation skills with the ability to manage multiple concurrent workflows.
High attention to detail and a methodical approach to problem-solving.
Comfortable working with systems, data, and cross-functional teams.
Ability to work independently and proactively in a fast-paced setting.
Familiarity with conveyancing, or financial processes is a plus.
Why Join Us?
Enjoy a flexible and dynamic start-up environment
We nurture a safe space for our people to show up as they are!
Competitive salary and staff benefits
Opportunities for professional growth and development
Access to the best in class benefits that CommBank offers
Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for!
Please note: In order to provide support to our customers in WA, this role may require you to work outside Sydney business hours from time to time. The hours of coverage would be 10AM - 6PM where required.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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About x15
What is x15ventures?
We're a venture scaler powered by CommBank. We build, buy and invest in startups that will benefit the bank's 15 million customers and beyond.
We're navigating the space between corporate and startup worlds and harnessing the collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.
© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
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© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
