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senior product manager lending experience

Senior Product Manager - Lending Experience

Unloan

Product & Delivery

Sydney / Melbourne

The Opportunity

Let's introduce ourselves

We’re Unloan, the digital lending business, backed by x15 and CommBank. 

 

We're looking for smart people who think differently and want to make a difference. We’re a tech-first team with a big vision to give Australians a better deal in an important financial category. 

 
We’re nominally based in CommBank’s amazing new facilities at South Eveleigh, but also have staff from all over Australia. 

Your team

Our hands-on leadership team is responsible for shaping our strategy and culture; and growing a successful business that achieves our mission. 

 

Our product vision is to create the most loved digital home loan in Australia. A core pillar in achieving this is ensuring we have a market-leading application experience that is seamless for customers, and therefore, converts better. 

 

You will be the product leader for the application experience, supported by a squad of engineers and designers.  

The Role

You’ll be in the driving seat to take Unloan’s application experience to the next level. You’re obsessed about creating beautiful customer experiences that optimises for conversion. Your mastery in customer empathy, use of data and home lending expertise will empower you to create a compelling product roadmap that delivers growth, better customer outcomes and on Unloan’s overall ambition to become the most loved digital home loan in Australia. 

Your expertise in product management, business analysis and coaching will empower the Product Team to deliver effectively and efficiently across the E2E delivery lifecycle. Day to day, you will own the ideation, planning and delivery of all things application to ensure our prospective customers get the best application experience with market-leading conversion. 

This role will report to the Chief Product Officer.

Some of the responsibilities include:

Own our lending and origination experience and drive the product roadmap 

Plan and execute a thoughtful product roadmap by working closely with the CPO and cross-functionally with other business functions to identify the biggest customer and business problems to solve. 

Work cross-functionally with engineering, design, operations and risk to plan activities across the squad to deliver on Unloan’s OKRs and strategic initiatives. 

Communicate effectively throughout the planning, development and releases of our product features. 

Drive and take care of all facets of product feature development including ensuring all required approvals are attained in a timely manner in a fast-paced, start-up environment. 

Troubleshoot and resolve any incidents and day-to-day queries that may arise related to the application tech stack. 

 

Be a thought leader in automation and efficiency 

Utilise your strong domain expertise to set up a clear operating rhythm on continuous optimization of the application flow. 

Collaborate with key partners to understand their needs, gather feedback, and align product strategy with organisational objectives. 

Develop robust and scalable workflows that the business can adopt more broadly, that translate insights into action, informing product strategy and decision-making at every point, championing a user-centred design approach throughout the product development lifecycles. 

Stay abreast of industry trends, best practices, and emerging technologies in UX research and product management. 

Be an active player-coach 

Utilise your mastery in product management, delivery and business acumen to upskill your direct and broader team on product best practices. 

Actively contribute to improve the overall culture of the product team and be an advocate to improve your employee’s experience in Unloan. 

Let's talk about the skills we're after

Your skills & mindset 

You’re customer obsessed, and can make hard trade-off decisions that best optimise for customer value. 

You will be comfortable with uncertainty, and taking on big challenges that push you outside of your comfort zone. 

You will be curious and open to learning new things, and taking accountability for finding solutions to challenging, ambiguous problems. 

You will be confident to contribute your views, effectively communicating with and influencing a range of stakeholders. 

You have high integrity and a strong ethical approach to achieving the right outcomes. 

 

Your experience & knowledge  

You’re have strong experience in home lending and digital optimisation. 

You’re excited to push the envelope for innovation and leverage new and emerging capabilities to enhance our experiences. 

You have experience with driving change, ideally relating to co-ordinating the implementation of solutions to issues across broad, complex areas. 

You have experience in digital-first businesses, where automation and simple processes are core pillars in planning and delivery activity. 

You have excellent stakeholder management skills that can build and nurture strong relationships with internal and external stakeholders across different domains  

You have excellent communication and collaboration skills and will be able to deliver succinct communication and training to our operations staff where needed. 

You can autonomously lead your team, manage multiple projects/streams at the same time, but also know when to make decisions to stop non-meaningful work. 

What's In It for you?

We offer flexible work options to support your well-being

We pay generous equal parental leave because family is hugely important

Generous perks - Including staff discounts on a variety of brands & financial products.

Working side by side with leadership, making big decisions, and solving important challenges in this tech-centric venture.

You can choose your own adventure with access to communities of practice and development opportunities where you can learn from and grow with others 

About x15

What is x15ventures?

We're a venture scaler powered by CommBank. We build, buy and invest in startups that will benefit the bank's 15 million customers and beyond.

We're navigating the space between corporate and startup worlds and harnessing the collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.

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Senior Product Manager - Lending Experience

© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.

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© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.

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