Customer Success Specialist

Customer Support

Melbourne, Australia

Full Time

Customer Support

Melbourne, Australia

Full Time

About Doshii

Doshii is an API Platform which integrates point of sale (POS) systems with ordering, payment, loyalty and reservation Apps. The Platform allows real-time data exchange between Apps and POS.

Bars, restaurants, cafes and takeaways are these days using a huge variety of disconnected systems. Over 70k venues exist in the hospitality space alone and are struggling to manage, record and report on their data. Doshii is a marketplace which endeavours to fix this problem by connecting all of these disparate systems.

About the Role

We are looking for a Customer Support Specialist to join our fast paced and growing Customer Success Team to provide our customers the support and guidance they need to get connected to a rapidly changing marketplace.

Key Responsibilities

  • Recording, triage and initial response to front-line support requests via email, phone and chat platforms.
  • Assisting on-boarding of venues across Australia and beyond
  • Updating and creating technical documentation to answer common customer queries
  • Assist in the initial investigation, debug and resolution of connectivity issues
  • Responding and resolving level 1 and 2 incidents
  • Basic functional user testing

About You

  • Brilliant communication and problem solving skills
  • Demonstrable excellence in delivering customer experience
  • Proven track record in identifying and resolving incidents proactively
  • Ability to work collaboratively in a fast paced, aggressive product delivery environment.
  • Ideally have some experience with ZenDesk
  • Desire to learn and work with the product and experience team to improve the Doshii experience

Hours

Are you ok with hours that shift?

  • The shifts range from 6:30am - 2:30pm, 9am - 5pm, and 12:30pm - 8:30pm
  • Monday - Friday and rotating weekend roster. With a maximum of 5 days per week.
  • Work from home when it works for you!

What’s in it for you?

You will be working for a fast-growing startup, changing the way the hospitality & retail industries connect the Point of Sale (POS) at their physical venues to the Apps around them. At scale, Doshii will become a marketplace in which venues can access to connect 3rd party technology and ensure streamlined data exchange via the Doshii Platform. This allows POS companies to focus on what they do best and for app companies to develop their product and scale by simplifying their integrations.

You’ll be involved in rapidly connecting customers to a new and exciting product which is used by some of the most innovative companies in order ahead, payments, reservations, loyalty and data aggregation. As well as working out of a premium workspace, we also offer flexible work-from-home and remote possibilities.

Doshii is an established venture within x15ventures backed by CommBank.

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