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Sydney, Australia

Full Time

Technology



Doshii company logo

Doshii - Technical Account Manager

← BACK TO ALL JOBS

Sydney, Australia

Full Time

Technology



About Doshii

Doshii is an API Platform which integrates point of sale (POS) systems with ordering, payment, loyalty and reservation Apps. The Platform allows real-time data exchange between Apps and POS.

Doshii has been in development for 5+ years and has agreements and partnerships with major POS and App companies in Australia, the United States, United Kingdom and across South East Asia and boasts a highly skilled and dedicated team based out of our Melbourne and Sydney offices.

About the Role

We are looking for a Technical Account Manager to join our technical team, reporting directly to the Head of Integrations, to help manage integration projects delivered by our POS and App partners, acting as a key technical point of contact for their businesses.

Key responsibilities:

  • Act as a trusted technical advisor to POS and App partners on the Doshii API and best practices.
  • Lead technical presales conversations on MVP design and implementation strategies.
  • Manage integration projects through from presales to implementation.
  • Act as technical point of contact for POS and App partners to resolve integration challenges.
  • Champion and advocate for partner feature requests and bug fixes.
  • Oversee implementation pilots and monitor for technical issues.
  • Update technical documentation to address common customer queries, and ensure the API documentation remains accurate and up-to-date.

Your experience:

  • Strong knowledge of RESTful API integrations and JSON.
  • Experience in client or partner facing roles, preferably working with senior leaders.
  • Ability to work collaboratively in a fast pace, aggressive delivery environment.
  • Proven experience in technical account management, technical support, implementation, or delivery.
  • Experience in software development and scripting is highly regarded but not essential.
  • BSc/BA in Business Systems or a related degree, or equiv experience.

What’s in it for you?

You’ll be involved in rapidly connecting customers to a new and exciting product which is used by some of the most innovative. As well as working out of a premium workspace in the newest technology park in Sydney, we also offer flexible work-from-home and remote possibilities.

Plus you’ll get the best of both worlds, working in a start up environment that’s powered by CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.


We look forward to hearing from you