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Read more about our process and submit your concept in our form.

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Your feedback is valuable. We try to get things right the first time but if we don’t please let us know, by reaching out to one of the following teams.


You can tell us what's wrong by emailing us at

We'll be in touch to confirm receipt of your compliant and to let you know the outcome of the investigation.

If it is a complex situation, we'll keep you informed of the progress of the matter, all the way to resolution. If you're unhappy with the resolution, You can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Australian Financial Complaints Authority (AFCA).

You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy.

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone 1300 363 992